FAQ
1. What products do you offer?
We offer ethically raised rabbit meat, sustainable quail meat, quail eggs, free range chicken eggs and meat, seasonal vegetables, wildflowers, and rabbit manure. All our products are grown by us with a commitment to sustainability.
2. Where is Carlton Hill Farm located?
Our farm is located in Parkersburg, West Virginia, on one acre of land where we practice sustainable agriculture.
3. Do you offer delivery?
Yes! We offer delivery, but reserve it for customers with accessibility or mobility issues who want to experience our farm from home. Delivery is free for those customers within the following ZIP codes: 26101, 26104, 26105, 26142, and 26150.
That said, we always prefer customers pick up their food in person. It’s a chance to be more connected to what you eat and to see exactly where it came from—straight from our hands to yours.
If you need delivery, just place your order as usual and then email us at info@carltonhillfarm.com to let us know. We’ll make sure your food gets to you.
4. What farming practices do you use?
We focus on sustainable farming practices that prioritize the health of the land, animals, and community. Our rabbits are raised ethically with plenty of space to roam, and we use their manure to enrich the soil, ensuring a natural fertilizer for our vegetables and flowers. We avoid synthetic chemicals and fertilizers, working to maintain a healthy ecosystem on the farm.
5. How can I purchase your products?
Start by checking out our store. If you have questions about ordering, feel free to contact us.
6. How will I know when my pre-order is ready for pickup?
Once your order is ready, we’ll notify you by email with pickup details. All pickups take place at Carlton Hill Farm in Parkersburg, WV. Be sure to check your junk or spam folder just in case—email filters can be unpredictable.
We make two attempts to contact you about your order or preorder, either by phone, email, or both. If we don’t hear back after that, your order will be canceled and offered to the next customer on our list. We believe this is a fair and generous policy to keep things running smoothly.
We’re a small farm with limited supply, and our products sell out quickly. This policy helps us keep things fresh and available to the next person in line.
7. How are your animals raised?
All our animals are raised ethically and sustainably. They are given plenty of space, fresh air, and natural food sources to ensure they are healthy and stress-free.
8. Are your products organic?
While we don't have official organic certification, we practice sustainable farming methods and avoid the use of harmful chemicals or synthetic fertilizers in growing our produce and raising our animals.
9. Can I visit the farm?
While our farm stand is open to the public during posted hours, we do not offer tours or visits to the animal areas. This policy helps us maintain strict biosecurity and ensures a calm, healthy environment for our animals. We appreciate your understanding as we work to protect their well-being and preserve the land they live on.
10. Do you offer any discounts or promotions?
We offer deals and special promotions through our newsletter. Sign up to receive updates on new products, seasonal offerings, and exclusive discounts.
11. What is Carlton Hill Farm’s refund and satisfaction policy?
Our refund/satisfaction policy can be found here.
12. Can I tip my delivery driver?
No need! We don’t accept tips because we price our products fairly from the start. We’d rather you save your money—or use it to try something new from the farm!
13. What payment methods do you accept at the farm stand?
At the farm stand, we take both cash and card payments. Online we accept all major credit cards, including Visa, Mastercard, and American Express.
14. Are you inspected and licensed to sell rabbit meat, poultry, and eggs?
Yes, we are certified by the West Virginia Department of Agriculture (WVDA) to legally process and sell our farm products. We hold the following exemptions and certifications:
Rabbit Exemption: This allows us to process up to 20,000 rabbits annually on-site without continuous inspection. Our rabbit meat can be sold directly to consumers, farmers markets, restaurants, grocery stores, and wholesalers within West Virginia. We follow all WVDA regulations to ensure quality and safety.
Poultry Exemption: Under applicable federal and state guidelines, we are permitted to process a limited number of poultry each year without continuous inspection, as long as we meet strict sanitary and operational standards. This enables us to provide fresh, locally processed poultry while maintaining compliance.
Egg Distributor Certificate of Authorization (Small Producer): This certification allows us to sell up to 150 dozen eggs weekly without additional permit or inspection fees. We register with the WVDA each year to maintain compliance and ensure our eggs meet state quality standards.
These certifications reflect our commitment to providing high-quality, locally produced rabbit meat, poultry, and eggs to our community. We strictly follow all applicable state and federal guidelines to ensure the safety and excellence of our products.
15. Do you sell live rabbits or any live animals?
No, we don’t sell live rabbits or any live animals. This is an intentional part of how we operate at Carlton Hill Farm.
Every animal here has a purpose—whether they’re part of our carefully managed breeding program, laying eggs, or being raised specifically for meat to feed our family and the local community. Because we farm on a small scale, we plan each breeding cycle with intention to avoid producing more animals than we can responsibly and humanely care for. That level of planning helps us stay efficient, uphold high standards of animal welfare, and make the most of our limited space.
While we don’t sell live animals, we’re always happy to support others who are interested in raising their own. If you have questions or are looking for advice, feel free to reach out. We’re glad to help however we can.