FAQ
1. What products do you offer?
We offer ethically raised rabbit meat, sustainable quail meat, quail eggs, free range chicken eggs and meat, seasonal vegetables, wildflowers, and rabbit manure. All our products are grown by us with a commitment to sustainability.
2. Where is Carlton Hill Farm located?
Our farm is located in Parkersburg, West Virginia, on one acre of land where we practice sustainable agriculture.
3. Do you offer delivery?
Yes! We keep it simple and affordable—local delivery is just $5, and farm pickup is always free. No need to worry about tipping—we don’t accept them!
Delivery Areas: ZIP codes 26101, 26104, 26105, 26142, and 26150
Delivery Days: Monday–Friday, 9 AM–5 PM
Once your order is placed, we’ll contact you to arrange a delivery time that works for you!
4. What farming practices do you use?
We focus on sustainable farming practices that prioritize the health of the land, animals, and community. Our rabbits are raised ethically with plenty of space to roam, and we use their manure to enrich the soil, ensuring a natural fertilizer for our vegetables and flowers. We avoid synthetic chemicals and fertilizers, working to maintain a healthy ecosystem on the farm.
5. How can I purchase your products?
Start by checking out our store. If you have questions about ordering, feel free to contact us.
6. How will I know when my pre-order is ready for pickup?
Once your order is ready, we will notify you with pickup details. All pickups will take place at Carlton Hill Farm in Parkersburg, WV.
7. How are your animals raised?
All our animals are raised ethically and sustainably. They are given plenty of space, fresh air, and natural food sources to ensure they are healthy and stress-free.
8. Are your products organic?
While we don't have official organic certification, we practice sustainable farming methods and avoid the use of harmful chemicals or synthetic fertilizers in growing our produce and raising our animals.
9. Can I visit the farm?
We currently do not offer farm visits, as we prioritize the safety and well-being of our animals. Increased foot traffic can disrupt their peaceful environment and potentially degrade the land. Our focus is on maintaining a calm, healthy space where our animals can thrive.
10. Do you offer any discounts or promotions?
We offer deals and special promotions through our newsletter. Sign up to receive updates on new products, seasonal offerings, and exclusive discounts.
11. What is Carlton Hill Farm’s refund and satisfaction policy?
Our refund/satisfaction policy can be found here.
12. Can I tip my delivery driver?
No need! We don’t accept tips because we price our products fairly from the start. We’d rather you save your money—or use it to try something new from the farm!
13. What payment methods do you accept at the farm stand?
At the farm stand, we take both cash and card payments. Online we accept all major credit cards, including Visa, Mastercard, and American Express.
14. Are you inspected and licensed to sell rabbit meat, poultry, and eggs?
Yes, we are certified by the West Virginia Department of Agriculture (WVDA) to legally process and sell our farm products. We hold the following exemptions and certifications:
Rabbit Exemption: This allows us to process up to 20,000 rabbits annually on-site without continuous inspection. Our rabbit meat can be sold directly to consumers, farmers markets, restaurants, grocery stores, and wholesalers within West Virginia. We follow all WVDA regulations to ensure quality and safety.
Poultry Exemption: Under applicable federal and state guidelines, we are permitted to process a limited number of poultry each year without continuous inspection, as long as we meet strict sanitary and operational standards. This enables us to provide fresh, locally processed poultry while maintaining compliance.
Egg Distributor Certificate of Authorization (Small Producer): This certification allows us to sell up to 150 dozen eggs weekly without additional permit or inspection fees. We register with the WVDA each year to maintain compliance and ensure our eggs meet state quality standards.
These certifications reflect our commitment to providing high-quality, locally produced rabbit meat, poultry, and eggs to our community. We strictly follow all applicable state and federal guidelines to ensure the safety and excellence of our products.