Carlton Hill Farm Refund & Satisfaction Policy
At Carlton Hill Farm, we believe in good food, fair prices, and treating folks right. We stand by everything we raise and grow. If something does not meet your standards, we are here to help.
Eggs, Meat, Produce, & Flowers (Perishables)
Pickups: Due to food safety regulations and the nature of fresh harvests, all perishable sales are final once they leave the farm.
Quality Issues: If a product is damaged or spoiled, please contact us within 24 hours of pickup with a photo. We will review the concern for a potential replacement or store credit.
No-Show Policy: Perishable orders must be collected within 24 hours of the scheduled pickup time. Because we harvest and pack specifically to order, any order not collected within this window will be forfeited without refund.
Preorder & Pickup Logistics
Cancellations: If you have not yet picked up your online order, you are eligible for a full refund upon request.
Order Accuracy: Please verify your order in full before leaving the pickup site. We cannot offer refunds or replacements for missing items once the order has been taken home.
Missed Windows: We invest time and labor into labeling and prepping your specific order. Missed pickups without prior notice are not eligible for a refund.
How to Reach Us
For any concerns, please email info@carltonhillfarm.com with a description of the issue and a photo if applicable. We will assist you directly.
Thank you for supporting our farm. We truly appreciate your business.